Topics started by rinch
How do we prevent a bounce back loop when automatically sending email notifications? A user emails us or submits a ticket. An automated response is sent to the users email address. Their mail server does not recognize the email address for whatever reason and bounces it back. When the bounced message comes in the system apparently thinks its a new ticket submission and an automated response is sent again. Bounces again. And so on. This actually happened to us and we ended up with 1400 bounced emails in our ticket queue.
I was wondering how customers modify their profile information. Your portal solution stated that users can modify their profile information from the My Info option on the Top Right corner. I couldn't find any My Info option anywhere. Just on a wild hunch I moused over my name in the top right corner of the page and a link was indicated. Clicked on that and - ta da! Ok that's very clever and neat but probably a little too subtle for our customers. I think you may need to come up with a more obvious link to the profile editor.
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