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Topics started by dferber

5 Topics

D
Contributor
dferberContributor
posted in Archives - Freshdesk

Reports and SLA

Two issues that I have noticed.1) when a ticket is in "pending" status shouldn't it freeze the time counted against the SLA? For example if we have a 3 day SLA but we have to order a part we would probably never get those within the SLA time frame. It doesn't seem to be doing that. 2) on the reports it computes the SLA compliance but is including tickets that are still open. Example... 10 ticket received, 7 were resolved all within SLA... the 3 tickets are open but still not out of the SLA range... but it's showing 70% compliance. It should only include resolved or closed tickets to figure SLA compliance.

4
aravind.sundararajan
Skilled Expert
6 years ago
D
Contributor
dferberContributor
posted in Archives - Freshdesk

Satisfaction Survey / email layout

The formatting on the Satisfaction Survey seems to get messed up in the emails it's sent in. Sometimes the icons are on one side of the page and the text on the other or the first item will be centered and the others aligned to the left vertically.We've tried including it automatically, agent selected and created a canned response - doesn't seem to make a difference.

3
aravind.sundararajan
Skilled Expert
6 years ago
D
Contributor
dferberContributor
posted in Archives - Freshdesk

What happened to the feature request forums?

Were they removed? I'm not seeing them any longer.

3
J
Contributor
9 years ago
D
Contributor
dferberContributor
posted in Archives - Freshdesk

Freshdesk issues with IE 11

When using IE 11 (even in compatibility mode) there are quite a few issues with site functionality. Portions not loading, javascript prompts when using buttons, copy/paste in windows not working. We're starting to see more of this now that IE 11 is release for Windows 7.

4
M
Contributor
10 years ago
D
Contributor
dferberContributor
posted in Archives - Freshdesk

Report issues?

Anyone else having problems with the bar charts?The pie charts look OK, but the bars are not showing up on any of the bar charts.

1
annapoorna.venketaraman
Community Manager
10 years ago

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