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Topics started by mmoonilal

2 Topics

M
Apprentice
mmoonilalApprentice
posted in Archives - Freshdesk

Search Notes Function

When agents are logged in, they should be able to search the entire site including all the notes that have been created by other agents and the information of all status of ticket text.  Right now, it seems like the search feature does not do that.  Any ideas on this?

1
annapoorna.venketaraman
Community Manager
11 years ago
M
Apprentice
mmoonilalApprentice
posted in Archives - Freshdesk

Search Notes Function

The capability of adding notes to the tickets and making them visible to customers/internal is there in Freshdesk.  I would like to know how I can make these notes searchable to all agents. Sometimes custom solutions are applicable, but not always encountered by the same agent.  So if one agent creates a note for a custom fix, another agent should be able to search with a keyword and locate the note for the fix.

2
annapoorna.venketaraman
Community Manager
11 years ago

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