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Topics started by jochen

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J
Contributor
jochenContributor
posted in Archives - Freshdesk

API access to total counts of tickets

What about an API access to the counts of tickets in views? This would really be a great feature to display in KPI dashboards.This was an unofficial request by me half a year ago. And: the guys implemented it though I only sent some emails.And this is how they've done it:You can get the ticket count with the following api call:http://domain.freshdesk.com/helpdesk/tickets/summary.xml?view_name=allBut this count is not possible on Custom Views, but only default views.Supported views : all, open, overdue, due_today, on_hold, new, new_and_my_open, my_groups_open, my_overdueBTW, this is not a real-time count, there will be a delay of 5 Mins and this API call will have same 1000 API per hour limitWe use Basic Authentication with "username:password" combination or "apikey:X" combination, that has to be passed in the authorization header of the HTTP request to authenticate all our api calls.Refer:https://github.com/johnpaulh/mysamples#troubleshooteg: using curl:curl -u email:password -X GET ht

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J
Community Debut
5 years ago

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