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Topics started by allard

2 Topics

A
Contributor
allardContributor
posted in API and Webhooks

Force the language per portal

Hi,I'm hoping an experienced user has a suggestion for me.We've been using Freshdesk for 7 years and we have a multilingual setup, but not using Freshdesk's multilingual options, because this didn't exist yet 7 years ago.We have 4 support portals based on the products that our company offers. 2 products are in Dutch and 2 products are in English. This has always worked by setting the portal languages individually. This setup was adviced by Freshdesk during the time that they still gave us good and proactive support.Our main helpdesk language is Dutch, but when you have multiple portals, you can also set a language per portal. For some time now, this setting doesn't have any effect anymore:On our English portals, default interface texts are now displayed in Dutch. This was never the case until recently.I have talked to 2 support agents that kept on giving me wrong information and blamed it on unrelated customisations. (One of our English portal doesn't have customisations and it has the

2
A
Contributor
4 years ago
A
Contributor
allardContributor
posted in Archives - Freshdesk

Editor adds span styles with fonts to articles

This causes me to have to add CSS to overwrite all this, because it is too much work for our editors to filter this from the HTML. Why does the editor automatically add this?One example is <span style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px;">All our texts are supposed to be Exo 2 and 14px. The default Freshdesk setting is Source Sans Pro. My colleague did not copy paste the text from anywhere, so I am wondering where Helvetica Neue comes from.

1
aravind.sundararajan
Skilled Expert
7 years ago

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