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Topics started by cooper.collier

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C
Apprentice
cooper.collierApprentice
posted in Archives - Freshdesk

Requesters not allowed to close ticket

How can I prevent the Requester/Customer from closing there own ticket.There is some additional information that must be added to certain tickets before closing.I set the fields to required to close. But that ONLY affects the AgentA customer can happily close the ticket.Only the agent would know the additional information.Thank you.

3
annapoorna.venketaraman
Community Manager
10 years ago

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