Topics started by roshini.philip
Here is what we have for this release :Recent searches and recently viewed tickets: Starting today, agents can access their recent searches and recently viewed tickets from the search bar. These are browser specific for now.Adding yourself as watcher is easier: From now on, to add themselves as a watcher on a ticket, agents can tap the watcher button and start typing their name instantly (in addition to typing just ‘me’).UI makeover for last note tooltip: The tooltip that shows the last note in the ticket list has been given a facelift. The group name will also be shown when available.Heads up notice:By Aug 10th, we will be altering the behaviour for the following scenario:Assume the contact John, associated with the company “Acme”, has raised 10 tickets so far. If the agent now removes Acme from John’s contact and replaces it with Tesla:Currently: When the agent looks up for the tickets under Tesla, he/she would see the old 10 tickets since the company of these tickets was updated to
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