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Topics started by darren.iwaki

2 Topics

D
Contributor
darren.iwakiContributor
posted in Archives - Freshdesk

Jira Integration with FreshDesk randomly breaks

Anyone else have this issue?We setup Jira Integration to add private comments in FreshDesk when a comment is made in Jira.  It works for a while, but then we noticed it stopped recording twice.  We thought it was due to the Jira account not having admin rights (even though we were told this was only initially needed to setup the webhook)The account has Admin rights, and it has happened again.

5
aravind.sundararajan
Skilled Expert
6 years ago
D
Contributor
darren.iwakiContributor
posted in Archives - Freshdesk

Solutions Draft folder was deleted, and Solutions moves to nondefined folder?

For solutions, we used to have a Drafts folder.  It appears with the update that the folder was deleted, and the solutions don't exist in any folder, but can be identified as via KBase email.I can recreate a new folder called Draft, and move all the solutions, but is this correct?

1
sajesh.krishnadas
Contributor
8 years ago

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