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Topics started by dennis

6 Topics

D
Contributor
dennisContributor
posted in How do I....?

Freshdesk unable to load page

Since this morning I and my collegue agent can't load Freshdesk anymore. Can't load page (check your network connections) is the error…. 

4
D
Contributor
3 years ago
D
Contributor
dennisContributor
posted in Archives - Freshdesk

Migrate from Live Chat to Freshchat

This week the message to migrate to Freshchat popped up.So I've started with Freshchat.We do use Live Chat from within Freshdesk a lot. And we love it.We only have 2 agents and when one of them has some spare time, he clicks on the button 'accepting chats' and poof.... on our 2 websites the chat option appears.Now there is Freschat. And this is very confusing for us.We can not tell the system to accept chats or not. The chat icon is allwas visible and functioning. Yes, I can set opening hours. But we have a contact page for 'slow-chat'.When there is a chat option, the customer clicks on it to live chat with an agent.There is no option for an agent to set himself available to chat or not. And when there is no agent available at all the chat option should not be visible on the website at all.Next is the translation to Dutch.... wel... there is none.My language is set to Dutch and the widget on the website is completely in English...We have 2 websites. On one website we have an orange the

5
A
Contributor
5 years ago
D
Contributor
dennisContributor
posted in Archives - Freshdesk

New Freshchat vs Live Chat?

This week the message to migrate to Freshchat popped up.So I've started with Freshchat.We do use Live Chat from within Freshdesk a lot. And we love it.We only have 2 agents and when one of them has some spare time, he clicks on the button 'accepting chats' and poof.... on our 2 websites the chat option appears.Now there is Freschat. And this is very confusing for us.We can not tell the system to accept chats or not. The chat icon is allwas visible and functioning. Yes, I can set opening hours. But we have a contact page for 'slow-chat'.When there is a chat option, the customer clicks on it to live chat with an agent.There is no option for an agent to set himself available to chat or not. And when there is no agent available at all the chat option should not be visible on the website at all.Next is the translation to Dutch.... wel... there is none.My language is set to Dutch and the widget on the website is completely in English...We have 2 websites. On one website we have an orange the

1
aravind.sundararajan
Skilled Expert
5 years ago
D
Contributor
dennisContributor
posted in Archives - Freshdesk

attachment limit 15MBs warning when emailing

 Is it possible to show in the ticket the agent receives a warning when a customer tried to attach a file bigger than the upload limit?When creating a ticket in the form, the user sees this.But when a user is sending an email with an attachment (we receive 80% of our tickets this way) and the attachment is too big the customer had no clue. And our agents who receive the ticket see no attachment, and no sign there was ever an attachment there.Is it possible to show the agent the customer tried to upload an attachment, but it was too big?

17
aravind.sundararajan
Skilled Expert
6 years ago
D
Contributor
dennisContributor
posted in Archives - Freshdesk

Insert link bug?

   Since last week we have a strange problem inserting a link in a message. When I click the link icon and choose "Insert link", the whole screen fades out to allmost white and there is no popup anymore to insert a link... But sometimes it works without a problem. (on the same computer, same day... just a few hours later) Now we can't insert links anymore... and we use this function a lot.

3
aravind.sundararajan
Skilled Expert
6 years ago
D
Contributor
dennisContributor
posted in Archives - Freshdesk

Insert link in message?

 Since last week we have a strange problem inserting a link in a message. When I click the link icon and choose "Insert link", the whole screen fades out to allmost white and there is no popup anymore to insert a link... But sometimes it works without a problem. (on the same computer, same day... just a few hours later) Now we can't insert links anymore... and we use this function a lot.

12
sajesh.krishnadas
Contributor
7 years ago

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