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Topics started by johannes.hodde

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J
Apprentice
johannes.hoddeApprentice
posted in Archives - Freshdesk

Better customer service you will have they said

I'm using freshdesk for over 2 years now.At first I was very satisfied with their software and it helped a lot in growing my business (in terms of support).Now that I'm receiving ~100 support requests per day I need a reliable support ticket system and thought freshdesk would be the right software to use.Turned out that it has been the wrong choice as their service is going down on a regular basis. Without even letting me now, their service went down again today!No tickets are created for incoming requests anymore and my customers now have to wait for a response much longer than they should just because freshdesk (again) is down.Mails to freshdesk are not answered and the chat is repeating itself "Isn't our fault! Some third party service isn't working! Don't bear us!" - blabla.@freshdesk I don't care if some third party services aren't working on your end! I'm paying for YOUR service.I'm loosing time and customers because your service (that claims to help me with exactly those issues)

2
aravind.sundararajan
Skilled Expert
6 years ago

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