Topics started by jeffw
Is there a way to limit what articles are found by external search engines, such as Google, so that those that are not clients cannot access the articles. We have discovered, due to some of the article topics, that a lot of the people using our knowledge base are not clients but have found articles on our knowledge base about other applications ( Google ) and questioning us on things for Google and not going to google. Some have gone through our chat and have gotten quick nasty sometimes.
In the previous version of Freshdesk with Livechat and the phone system built into it you were able to set if you were available for calls or chats, this was done through the icons that were located at the top right side of the screen. Now in Mint, after integrating Freshcaller and Freshchat with Freshdesk Mint those controls have vanished and those options are not available in the icons that now show in the bottom left for those fetures. Are they located somewhere else now or does an agent have to log out of Freshchat and Freshcaller not to accept either?
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