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C
Apprentice
colin_13415Apprentice
posted in Archives - Freshdesk

Tickets API: get only tickets modified after XYZ timestamp

Hello,I'm integrating Freshdesk into our BSS. We need to record that customer had issue, and link to Freshdesk from BSS.Using API, I want to fetch only tickets that have been modified after XYZ timestamp.(Only need to scan tickets that have changed).Currently we fetch ALL tickets, and filter on our server. But this is wasteful (and we hope to have many tickets, at which point, this strategy will no longer work).I have tried the following LAST_CHECK = "2016-01-01T00:00:00-04:00" "https://domain.freshdesk.com/helpdesk/tickets.json?query=" + URI.escape("updated_at > {LAST_CHECK}" "https://domain.freshdesk.com/helpdesk/tickets.json?query=" + URI.escape("updated_at is_greater_than {LAST_CHECK}"Though LAST_CHECK is 14 months in the future, this call just gives me all tickets.I have tried other date formats, but cannot find one that works.How do I get only tickets that have changed after XYZ date?Thanks!

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8 years ago

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