Topics started by robinh
We would like to be able to use agent groups in addressing private notes, so that our agents are made aware of the "behind the scenes" activity on issues which requester have raised. I was quite surprised to see this function does not exist. Adding agent by agent works, but it time consuming and slows productivity. Please consider and give some priority too. I am sure many of your customers who wish to share details among their support groups on specific incidents would appreciate this. Thank you.
I want a few things added, one new widget and one improvement.Recent activity widget. I need this to see what my team is doing in real time. Clicking on the link at the top is counter-intuitive to glancing at a dashboard for updates to what is happening.Expand the My Task widget to include the name of the task, like the old dashboard.Thanks, I think lots of people will agree.
We need the ablity to have shared fields in our service requests, so that we dont need to duplicate this for each separated SR. For example, we want a Branch Location field in each SR, we have 15 branches or so, right now we need to enter all those choices in each SR we create, this is not convenient. Any field that Tickets use should be accessible and sharable in SRs. Thanks
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