Topics started by lee_14365
ChallengeOur organisation's use of Freshdesk Solutions grows daily, and we find ourselves often deleting a single solution to replace it with multiple more detailed solution. This creates broken links in Solutions that referred to the original solution.QuestionHow do we keep track of which solutions are interdependent without maintaining a separate document that manually tracks these interdependencies when replacing old articles with multiple new articles?Example Use CaseSolution 1 used to provide the necessary information for my customer to resolve their query. Solution 1 is a common task for our customers, so it is linked to by three other solutions (Solutions 2, 3 and 4) When we add a new feature and Solution 1 needs to be split into two separate articles, we delete Solution 1 and create Solution 4 and Solution 5.I now have broken links in Solutions 2, 3 and 4 because I have deleted Solution 1. In our implementation of freshdesk there might be thirty five articles that linked to th
The Font Size tool will always apply one font size larger than the one selected.This means your WYSIWYG button for Font Size is configured incorrectly with respect to which CSS it applies when a font size is selected.Steps to replicate1. Create a solution2. Enter the text "Medium"3. Select the text "Medium"4. Click the Font Size icon then click Medium5. The selected text becomes the Large font size (not the medium font size) and remains selected6. Click the Font Size icon, you can now see the font size with a "tick" next to it is LargeLooks like a dev forgot that arrays counts start at 0 not 1 :)
Hi folks,Anyone know of a way to auto-assign tickets being closed to the agent doing the closing? I'm not seeing an option for this in Dispatch'r and was wondering if anyone else had seen a way to do this (or I'm doing it wrong and should consider trying something related but different).
Hi,I've installed Freshdesk as a Marketplace App in my organisation's Google Apps. I'm now trying to limit Freshdesk (and its associated Gmail Widget) to just the users that are designated "freshdesk pilot users".I have no idea where to start, any suggestions?
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