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Topics started by rutger

2 Topics

R
Contributor
rutgerContributor
posted in Archives - Freshdesk

How to update an app

I've installed the Trello app from the marketplace and it is connected and setup correctly. I now receive the notification that an update is available. I've already deleted the app and reinstalled but the notification persists. When I follow the link in the text, I'm taken to the marketplace and I can buy the app again. When I do that, I need to enter my freshdesk domain and I need to press "proceed". But then nothing happens(page not loading, button is available again). What do I need to do to update this app?

0
R
Contributor
4 years ago
R
Contributor
rutgerContributor
posted in Archives - Freshdesk

Very slow and unhelpful response from Freshdesk support

It's probably not in the right forum and I really hate doing this, but I'm a bit frustrated. Usually when I have a question it is met with a quick and good response by Freshdesk. But my last two tickets aren't. The first one is about my subscription: cancelled to prevent automatic renewal, lost a couple of features I used(thought it would not cancel immediately but when my subscription would end). So I wanted to resubscribe for the last 3 months I had left on my subscription. Was charged in full(more expensive then my first subscription), lost some features which where in my first subscription and lost 3 payed months(the new renewal date was set to the moment I resubscribed). Well... that was an expensive mistake. No problem, I'm to blame as well although I think the whole process is not well documented. So I opened up a ticket by sending it to an email address in the renewal email. I got a reply after a couple of days that this was the old and wrong email address and that someone crea

3
aravind.sundararajan
Skilled Expert
5 years ago

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