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Topics started by fabrice_14622

4 Topics

F
Contributor
fabrice_14622Contributor
posted in Archives - Freshdesk

{ticket.url} includes https even on http plans

Although Blossom plan stil can't be SSL encrypted (which is insane in 2019 - why not allow us to pay for the certificate or bring our own?), the {ticket.url} tag in returns the url with https as protocol, resulting in alarming messages when the customer opens the link.It should be http for non-encrypted subdomains.

2
hemanth.ramya
Community Manager
3 years ago
F
Contributor
fabrice_14622Contributor
posted in Archives - Freshdesk

Bug in mint: save ticket using enter deletes attachments

if a ticket has an attachment and you modify the text (subject for instance), and save using the Enter key, the attachments are deleted.

2
aravind.sundararajan
Skilled Expert
5 years ago
F
Contributor
fabrice_14622Contributor
posted in Archives - Freshdesk

Search in solutions doesn't find in titles

Only the body of a 'solution' is indexed, not the title. Making it very difficult to use.

1
aravind.sundararajan
Skilled Expert
5 years ago
F
Contributor
fabrice_14622Contributor
posted in Archives - Freshdesk

Feedback widget unauthorized characters?

hi,tried to implement the feedback widget, but if the user types a forbidden character (like ' ), then the content isn't passed and I get "Non Accepté" ("not accepted" in French) as a result (in the description field.Anyone with the same issue? seems pretty basic.

0
F
Contributor
5 years ago

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