Topics started by dlambrecht
Hi guys we have some external services who creates a ticket. when we add comments or close the no reply address doesnt alow to be mail send at. so we get a nondeliverable from our mail server. wich creates a new ticket. to skip^the sending mail if assigned or comment are added we can solve this. But for closing the ticket that doesnt work. Any ideas ? We have 5 or 6 mail addresses who send mail from noreply. so every time we close a ticket it try to send to the address which then creates a new ticket cause we cant send to this address. In our previous servicedeqsk system we had a mute button once clicked it didnt send any messages. so when we made a rule then from mail adress -mute it worked. Kind Regards, David
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