Topics started by dlambrecht
Hi guys we have some external services who creates a ticket. when we add comments or close the no reply address doesnt alow to be mail send at. so we get a nondeliverable from our mail server. wich creates a new ticket. to skip^the sending mail if assigned or comment are added we can solve this. But for closing the ticket that doesnt work. Any ideas ? We have 5 or 6 mail addresses who send mail from noreply. so every time we close a ticket it try to send to the address which then creates a new ticket cause we cant send to this address. In our previous servicedeqsk system we had a mute button once clicked it didnt send any messages. so when we made a rule then from mail adress -mute it worked. Kind Regards, David
Hi, We have some services that send error mails to the servicedesk when somthing happens. Mostly this are external systems not under our admin. When it comes in its mostly from a no repy address. So when we accept the ticket or close it send a repy to the sender. When the mail address is configured to reply with a message you cant repky this can give a ticket storm... Mails bouncing back and fort ... So it would be nice if we can just select if we can choose to mute a ticket so it will never get replys in the mailbox for this ticket. And then we can make a rule if from requester mute ticket ... I dont know why this isnt a feature already does no one have this problem ? Tips are always welcome .... Kind Regards, David
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