Topics started by c.payne
Hi all,Wondering how people organise the tickets/service requests for loan items that you manage? Given that the ticket status and loan item Stage status don't appear to have any interaction, we have needed to use additional custom Status settings for "Awaiting Loan" and "On Loan", to avoid having multiple upcoming requests cluttering the open status tickets lists, but still have to change the Stage of the loan on top of this. Anyone have suggestions on improving this workflow?Craig.
Is there a method an asset associated to a ticket could have the Asset State updated as a result of ticket resolution or closure? In order to track hardware that our department needs to loan out to staff, such as laptops, we created additional Asset States such as "On Loan" and "Ready For Loan". When a Service Request comes in to loan equipment, we associate an asset to the request and change the Asset State to "On Loan" once the staff pick up the equipment. When it is returned, we can manually go into the associated asset and change the State, but it would be useful if there were a way to automatically update the asset details from closing the service request.
We seem to have identified that the Android Freshservice app fails to preserve uppercase characters when opening a URL link, at least when using Chrome as the default. We discovered this when a ticket was logged by our users with a link to a Google Form, which then failed to open on any of our phones when clicked on in the app. As there was also no way to copy text from the app, we had to manually change the case of the URL in the address bar to get this to access the required file.
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