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Topics started by hannes.vorholz

1 Topic

H
Apprentice
hannes.vorholzApprentice
posted in Portal/Knowledge Base

Dispatch'r not working with Service Request (Ticket)

Hello,  we are currently trying to auto-create a change using a sevice request. (by the way this would be a nice build in funktion) Therefore i created a dispatch rule which triggers a webhook (new change) when the ticket subject or description contains my special tag. The rule executes fine if I create an Incident,as Agent, but not if the ticket is raised via a Service Cataog - Service Request (which also creates a ticket) any suggestions.  For us it is essential to initiate Kind of "standard changes" by requestors via the Support Portal (as Service Request it would be Ok)

1
suvashini.balashanmugam
Contributor
6 years ago

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