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Topics started by santiago

3 Topics

S
Contributor
santiagoContributor
asked in How do I....?

Is it possible to make the widget search also within forums?

Hey there! I’m embedding the widget in my website so my customers can search for solutions articles. But I would like that the search results also include topics from the forums, is that possible? Thanks in advance!Regards,Santiago

1
Yusuf Ahmed
Community Manager
20 days ago
S
Contributor
santiagoContributor
posted in Archives - Freshdesk

New editor has a few issues

Hi there! I just want to report a few issues we are experiencing with the new editor:Pressing Control+K to open the link popup doesn't set the focus on the input field (the shortcut doesn't make much sense in this case, because you will have to use the mouse anyway to focus the input field)Select any word and press Control+K to set a link. Enter an URL and confirm: the word will be transformed to a link, but the link will be moved to the very end of the editor! Notice this does not happen if you open the link function using the editor button (the problem happens only when using the Control+K shortcut)Write a few words and try to delete the last one using the backspace key. When you delete the first letter of the last word, it inmediately also deletes the space that was between the deleted word and the previous one. This only happens in Chrome 71 (not in Firefox).

2
G
Skilled Expert
5 years ago
S
Contributor
santiagoContributor
posted in Archives - Freshdesk

bug: priority color displaying incorrectly in mobile app v3.8.1 for Android

We are still having this issue, using version 3.8.4 of the mobile app.We tried 4 or 5 different smartphones, and the problem is present in every of them.The issue is with the priority color of the tickets.In the list view, a thin color bar appears before every ticket, and the color changes depending on the priority of the ticket. However, when we enter to view the details of a ticket, the color shown is always the same (green, low priority), with any ticket, even those with medium or high prority.I've attached a couple of screenshots to show the problem.Anyone else noticed this?

4
aravind.sundararajan
Skilled Expert
6 years ago

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