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Topics started by mehdiaboubakri

2 Topics

M
Apprentice
mehdiaboubakriApprentice
posted in Archives - Freshdesk

Hide admin email and password from code

Hi,I am developing a supporting system based on freshdesk with JQuery, so I am calling all freshdesk APIs using ajax method, but the problem is that my email and password are hard coded in my code. How can I do to hide them ? Can we use cookies with freshdesk ? If it's the case how can I handle the CORS problem ?Thank you !

0
M
Apprentice
6 years ago
M
Apprentice
mehdiaboubakriApprentice
posted in Archives - Freshdesk

User reply to a ticket

Hello,I am working with freshdesk API, I want to integrate it in the support section of a dashboard web app. Clients can check their tickets, and reply to them directly from their dashboard session. But when I try to do that with the admin token, i have this error:  { "code": "invalid_user", "message": "You are not authorized to perform this action on behalf of this user. id:%number%, name:%name%" }  The API clearly says that users can respond to a ticket so I think it is possible, but I really don't know how to do so.Any ideas? Thank you in advance !

5
aravind.sundararajan
Skilled Expert
6 years ago

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