Topics started by danielm
It took me a good deal of time to work out all the kinks in using Webhooks inside Freshservice workflow automation. I am surprised they don't have the option to create a ticket/child ticket built into the workflows already, but then again they are missing a lot of conditions/actions that should be available there. I found some documentation from several places that helped, some from Freshdesk API documentation, some from Freshservice API documentation, and some from some external sites. The fields required are all different between API's and Freshdesk and Freshservice from what I can tell. Using v2 of the API on Freshservice I still do not see a way to automatically create a child ticket linked to the original ticket. I found a field called "parent_id", but this field does not work with v2 API.To anyone that is not a programmer I suggest getting a program called SoapUI, this is what I used to test and find out what fields work and what do not, as there is not real way to see what
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