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Topics started by nwalker

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N
Apprentice
nwalkerApprentice
posted in Archives - Freshdesk

How to post new choices for ticket custom fields

Our Freshdesk implementation has two custom fields for tickets.  So for example we have 140 services and 50 project choices in two custom fields.I want to programmatically upload new choices to the fields, but I can't figure out which POST method/JSON syntax to use for uploading new choices?I thought it might be a POST to "{me}.freshdesk.com/api/v2/ticket_fields" and maybe a json like:{"id":43001179195,"choices":["choice1","choice2","choice3 etc"]}But of course this doesn't work, the URL is expecting a GET only.

0
N
Apprentice
5 years ago

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