Visit Freshworks.com Visit Freshworks

Topics started by kelly.wainwright

2 Topics

K
Apprentice
kelly.wainwrightApprentice
posted in Automations and Workflows

Override Email Notification when new ticket is created

If we have the Email Notification to email the requester when their ticket is created enabled, is there a way to say not to send the email.  Here is the scenario-customer calls in, we resolve their issue with them on the phone. We still want to track the ticket, but we don't want to email the customer, since the ticket was opened and closed at the same time. Options?

1
aravind.sundararajan
Skilled Expert
5 years ago
K
Apprentice
kelly.wainwrightApprentice
posted in Archives - Freshdesk

One Contact - Multiple Companies

We are new to Freshdesk, just getting up and running, on the Blossom plan. One feature that we want but is only available in higher plans is the ability to associate a single contact with multiple companies. Since this is not available for our current plan, I was wondering if anyone has found a workaround for accomplishing this same thing but in the lower plan. Maybe using tags or in another way. Ideas?

0
K
Apprentice
5 years ago

Badge winners

Show all badges
Terms of UseCookie settings