Topics started by siver
As far as I have been able to tell, you can only do 1 level of dynamic section for a ticket. I have a use case where for a certain ticket type we want to prompt our users for the data we need to solve the issue, because they never use the Subject and Description fields to provide it.Here's the scenario. My desk is supporting multiple applications and I want to have a ticket type (dynamic section) for each Application. Then under one of the applications I really need to add a nested dynamic section to be able to display the entry fields we need only if that case exists, but this is not possible right now with Freshservice.Has anyone run across this, and how did you end up handling this?
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