Topics started by linh.nguyen
Is there a way to to include a canned formed in canned response? This reduces the number of steps we have to do when attaching a canned form in a canned response.Right now, we would have to do 3 steps:Add canned response.Pick a spot in the canned response where it makes sense to add the link to canned form, add it.Additional step of editing the sentence of the canned form (says we don't want it to say "Please fill out the [Form name] by clicking here" but rather "Feel free to tell us more about your request through this short form here"
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