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Topics started by gzimmerman

3 Topics

G
Skilled Expert
gzimmermanSkilled Expert
posted in Archives - Freshdesk

Ctrl-K to Insert Link Fails

Is else anyone having problems using Ctrl-K to insert a link in Mint?  It has been many, many weeks that I reported this issue yet it does not seem to be important enough to fix.  If I click on "Insert Link" in the editor it works as expected.  The problem is that it takes two clicks to do that (Formatting options ► Insert link) and I prefer to use shortcuts.  Why should I have to take my hands off the keyboard and reach for the mouse?So here are the issues I have when using Ctrl-K:- Sometimes it just does not do anything.  If I press Ctrl-K on the first line of a note or reply it never works.- If it does work, the cursor does not move to the field in the pop-up.  If I start to type, it closes the pop-up and just continues my text.  I have to use my mouse to click in the field, which defeats the purpose of the shortcut.- Once I am actually able to click around and enter my text and URL, it inserts it at the end of the text.  Now I need to cut it and paste it where I wanted it to go in

4
G
Skilled Expert
5 years ago
G
Skilled Expert
gzimmermanSkilled Expert
posted in Archives - Freshdesk

Freshdesk Automatically Removes Contacts from Companies after Domain Changes

I have contacts that are manually added to a company or they were added automatically because a domain is saved with the company that recognises them as a member of that company based on their e-mail address. Problem If I remove the domain specification from this company, Freshdesk removes ALL contacts from the company, regardless of whether they were added manually or automatically. These contacts (and their tickets) are now associated with ANY company. I communicated this issue to Freshdesk and was told that this is normal. They think that this behaviour makes sense. Does that make sense to you? Example So let's say that I have a multi-national company that I start to serve individually in two countries. I already have 300 contacts in UK, but now the number of contacts are increasing in Canada. I now notice that the Canadian contacts are being associated with the UK company automatically because they all use @multi-national.com, which is saved in the UK company. I cannot al

0
G
Skilled Expert
6 years ago
G
Skilled Expert
gzimmermanSkilled Expert
posted in Archives - Freshdesk

Randomly Thrown to Login Screen

I and other people in my environment are randomly directed to re-log in to Freshdesk when we are working.  It does not happen at a particular time or in a particular screen, but if we click something to load or save or change, we may find ourselves at the login page and be required to log in.  Once we do, whatever we were doing is lost. Freshdesk says that this has not been reported by anyone else.  Does that happen to you?

1
G
Skilled Expert
7 years ago

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