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Topics started by aislinn

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A
Apprentice
aislinnApprentice
posted in Archives - Freshdesk

How to make it easier to modify when you're available to chat

My team and I work remotely and as part of that benefit don't always stick to business hours. I haven't figured out a non-tedious way of letting users know when we're online or offline.For now I'm the only one handling the chat, and if I have an appointment, different working hours that day, etc., I manually change the business hours for that day, and the next day try to remember to change them back. Is there some easier way to adjust the online/offline status? Like, if I have the tab open I'm online and if it's closed I'm offline. Or is there some desktop tool that makes it easier? Am I missing something? I'm in a trial right now and this feels like it might be a dealbreaker.

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A
Apprentice
4 years ago

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