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Topics started by christian.mentor

2 Topics

christian.mentor
Skilled Expert
christian.mentorSkilled Expert
asked in Automations

Google Drive

I’m trying to use the Google Drive - Orch app to export and attach a file to a ticket using the Workflow Automator. I keep getting an undefined error, and support has thus far not found the issue. App action error when trying to attach a file  So far, using the integration, I am able to Get File or Folder and Create File or Folder without issue. The event logs for Google Workspace even show that Freshservice is sending successful API calls to export file, but something seems to be going wrong with updating the ticket.Is anyone else using this integration action successfully? Any help would be appreciated.Thanks!

0
christian.mentor
Skilled Expert
25 days ago
christian.mentor
Skilled Expert
christian.mentorSkilled Expert
asked in Automations

Expression Builder test works, but not in production

Is anyone else experiencing this problem when building a workflow — the expression node will show during testing that a operation performed as expected, but during live ticket automations, the output is different and causes an error?Expression node test result Workflow automation execution result I’m using the following expression to delete everything in ticket description except a string nestled between two specific delimiters:regexReplace(regexReplace('{{ticket.description}}','^(.*?«)',''),'»(.*)$','')So the input would beLorem ipsum dolor sit amet «ASDFGHJKL123» some other textAnd the output would beASDFGHJKL123I’ll try to find a workaround, but it makes setting up this workflow frustrating.Any advice would be appreciated. Thank you!

2
christian.mentor
Skilled Expert
3 months ago

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