Topics started by vishnu.selvaraj
Burdened by legacy ITSM technology, hundreds of thousands of companies are struggling to work efficiently. Their inadequate tech is hurting productivity, tying up resources, and frustrating both agents and employees. While IT leaders aren’t blind to the problem, change remains elusive.A new generation of IT leaders is fighting back.They’re challenging the status quo and transforming the technology behind world-leading companies. We’re calling them the Changemakers. We’ve read their stories and heard them speak of transforming the IT landscape within their organizations.Now let’s get up close and personal! What’s on the minds of our changemakers? What innovations impress them the most? Who are they networking with, and what conferences are they attending?Join us live on LinkedIn every Thursday from December 2 to December 16 as we sit down and chat with these IT pathbreakers, and learn about their lives, careers, and get them to reveal lesser-known details about themselves.REGISTER NOW!
A teacher turned technology leader.A CIO who once aspired to be a film maker.A one-man IT support to Vice President of IT.Meet The Change Makers, proud customers of Freshservice, who challenged the status quo and flipped the switch on their ITSM strategy to improve the perception of IT, enhance stakeholders' experience of technology, and delight end-users.Presented as a set of 9 stories and 5 podcast episodes, the series captures the trials, tribulations, and triumphs of 9 IT leaders. You'll hear tales ranging from - reversing 12 long years of technology stagnation to how an accidental IT analyst made it to the highest echelons of IT management.Catch the stories on changemakers.freshworks.com/storiesListen to the podcast on https://changemakers.freshworks.com/podcast
With organizations’ business operations – and even their viability – now all-but inseparable from their IT infrastructure foundations, ITSM and ITOM have become critically important capabilities. These management disciplines, however, face the challenge of overseeing an IT landscape that is increasingly complex, dispersed, and real-time. Effectively managing today’s IT infrastructure and operations requires increased automation and built-in intelligence, resulting in the development and adoption of AI-enabled solutions. However, the need of the hour is how you can do it faster and more efficiently - in a way that delights end-users.This video series provides insights from the ITSM experts on the range of benefits delivered by AI-enabled solutions and how to realize these benefits faster. In episode 1, we discuss the impact, costs, and benefits of AI in ITSM. Watch the video here: https://bit.ly/3wcvurl
Accidental IT Analyst ➡️ CIO!Interview
Meet Bradley Kay, CIO at Maddocks. From an aspiring film maker to accidental IT analyst to CIO, Brad’s incredible journey has spanned across 20 years, delivering innovative, high quality solutions and services.See how he employed reverse mentoring to pave the way for wholesale IT transformation.Read their inspiring story here: https://bit.ly/3AsiQGa#changemakers #ITSM
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