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Topics started by grayeson

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Contributor
grayesonContributor
asked in How do I....?

Locked out of 2 paid services, cannot get a local phone number and no help from support.

Hello, It has been 8 days since we had issues with accessing Freshdesk and Freshservice. It has been 5 days since we last heard from anyone and now over 24 hrs since we proposed some form of solution. We requested how to get a local number for Freshcaller since it says to contact support to get a local number in our area and it has been 8 days since the ticket was submitted and no response at all.Support is terrible. They respond really slowly and when they do respond it seems like they haven’t read any of the tickets and tell us something like "Just login to Fresdesk and do X” or “login to Freshservice and do Y” even though the literal title of the tickets state that we cannot access the services at all.It’s a shame really because they are very friendly when they do respond.Freshworks offers everything we needed in one place and one could say it was too good to be true. The services we have tried all work as expected and the products seem really well developed.But at this point we are

4
annapoorna.venketaraman
Community Manager
3 years ago
G
Contributor
grayesonContributor
asked in How do I....?

Anyone been locked out of Freshworks account after email id change?

Hello, We have been trying to get a number of services setup with Freshworks. In attempt to change the administrators email address we have been completely locked out of our Freshworks account along with all of the attached services due to an error when trying to “activate” the accounts new email address.The support team seems to be having issues with fixing it and we have now been locked out for over 24 hrs. Has anybody else come across the issue?We are concerned with continuing to go ahead with Freshworks services if it is possible to be completely locked out of our account for so long with no resolution in sight.Thanks in advance for your advice!

3
G
Contributor
3 years ago

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