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Freshservice Product Feedback: How do you manage your Cloud infrastructure today?

10 hours ago

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Topics started by maheshalwai83

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maheshalwai83Apprentice

asked in Automations and Workflows

Auto Reply Ticket

When ever A ticket is created, I would like to Add a Automatic Reply to that Ticket on behalf of an Agent. Why on behalf of agent: So, the reply goes to Customer Inbox and Also gets updated in Ticket[i’m currently using automatic-emails system, but that reply wont get appended in ticket] Sample AUTO REPLY, Which I’m looking to Add. Is there any way to do it in freshdesk or any premium app ? We got your TicketTicket ID: #{{ticketID}} Email: {{ticket.from_email}} Phone: {{ticket.cf_phone_number}}If the above Phone number is incorrect, please reply to this email or contact Live Chat Support Immediately.

maheshalwai83Apprentice

asked in Automations and Workflows

Automatically Merge Tickets based on Requester Email

I would like to automaticall merge all new tickets into 1 based on customer email. If he sends a new email or opens a new ticket, it should be merged under his old ticket.

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