Topics started by meeta.sharma
It’s been four months since we launched The CX Review - a monthly publication that breaks ground on all things CX. Since launch, we have explored how CX champions can navigate uncertain times by leaning into principles of customer centricity (Issue 1), how they can help chart a clear path to business growth (Issue 2), lean into technology to improve their latitude of actions (Issue 3) and get better at shaping customer journeys that deliver impact and delight (Issue 4)Every issue is grounded in tactical advice and wisdom from CX experts and practitioners around the world. We invite you to read, explore and subscribe to The CX Review to get unlimited access to expert tips and insights on CX on a monthly. NEW: Now you can LISTEN to all articles in The CX Review. Click on a story to find a link to audio!
If CX is on your mind, conversations here are going to be brain fodder Join us for the launch of THE LATE LUNCHA new CX-focused LinkedIn Live series where we sit down with a CX expert and chat away for 30 minutes about the latest in the world of CX over lunch.Kick-off: Mon, May 24, 1 pm BSTIn the pilot episode, Simon Johnson (GM, Freshworks UK & I) talks to Martin Hill-Wilson (CEO, Brainfood Consulting) about how customer service teams can bring down customer anxieties related to automated systems. Who should attend: Anyone who’s knee-deep in automation (read: chatbot and automated self-service users) or looking to get started with it soon. Save your spot here. To know more, view trailer here
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