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Topics started by prats

5 Topics

prats
Skilled Expert
pratsSkilled Expert
published in Ticket & Workflow Management

Workflow of the Week - Session 9 - Expression Builder Explainer

Workflow of the Week is a recurring series that will showcase all things workflow, such as use cases, enhancements, tips, and tricks. If you've got an interesting use case or workaround that you've implemented using workflows, reach out to us and we'll be happy to share it with the larger audience! In this session, we will explain how to use the Expression builder node and solve a few sample use cases with both simple and complex expressions.   Introduction to Expression Builder - 0.15 Main sections of Expression Builder Node - 0.35 Set the due date of the ticket based on the employee join date - 2:35          Exp used to add days:        addDays('{{ticket.ri_48_cf_employee_start_date_iso}}',12) Extract/ Parse data between 2 strings in the ticket description and inject it into ticket properties - 5.45         Exp used to parse data between 2 strings (‘Date of Closure:’ and ‘,’) from the ticket description:        substring('{{ticket.description}}', indexOf('{{ticket.description}}',

10242
ksharifr
Community Debut
5 months ago
prats
Skilled Expert
pratsSkilled Expert

Freshservice API v1 Deprecation ReminderNews

Hello everyone,This is a gentle reminder about the upcoming API V1 deprecation. As mentioned in our earlier communication in November ‘22 about the migration cycle, Freshservice API v1 endpoints will be inaccessible after May 31, 2023.IMPACTED MODULES Freshservice admins are expected to verify that if API V1 end-points are used in any of the below modules,  Workflow Automator ( Web Request nodes and “Trigger Webhook” Action nodes) Custom apps Portal Customization Any custom services or middleware developed using Freshservice APIs  Please update the code base from API v1 to V2 at the earliest with the help of our API V2 documentation. HOW TO IDENTIFY API V1 ENDPOINTS? To ensure a smooth transition, we have introduced visual cues in the user interface to update API v1 endpoints with the corresponding API v2 endpoints.Here are a few resources to help you migrate to API v2 endpoints: 1. Mappings from API v1 to v2 2. Solution article to help migrate Freshservice configurations to API

1730
prats
Skilled Expert
1 year ago
prats
Skilled Expert
pratsSkilled Expert

No more Cloudy Vision with Freshservice Cloud ManagementNews

Discover more, automate better and streamline cloud operations - all this right within Freshservice. Now Available for Growth, Pro, and Enterprise plans.So, what’s in Freshservice Cloud Management? 🧐 Gain visibility to cloud resources across multiple leading cloud services like AWS, Azure, and Vmware.⚡ Remediate issues quickly with visibility into cloud infra dependencies.🛒 One-stop shop for all cloud requests like provisioning, decommissioning, and much more.🦾 Automate cloud request fulfilments end-end and resolve them within minutes. To know more about Freshservice Cloud Management, check out our guide. 

1220
prats
Skilled Expert
1 year ago
prats
Skilled Expert
pratsSkilled Expert
published in Apps and Marketplace Integrations

Workflow of the Week - Session 7- Active Directory Onboarding using Orchestration, Custom Objects and Liquid Placeholders.

Workflow of the Week is a recurring series that will showcase all things workflow, such as use cases, enhancements, tips, and tricks.Ever wonder what a workflow that leverages the full power of the automator looks like 🤔❓Here's one that combines Orchestration apps, Custom Objects, Liquid Filters, Web Request and JSON parser node 🤝  Explore all the Automator nodes in this session 🧐⚙️ MS Active Directory Orch app - To perform actions in AD.⚙️ Custom Objects - To store Org Unit mappings and reference them in the onboarding flow.⚙️ Liquid Filters - To narrow in on a unique user name for the employee being onboarded.⚙️ Web Request and JSON Parser - To generate a strong password for the newly created user account. To view other posts in the series, search for #WorkflowoftheWeek

8140
prats
Skilled Expert
2 years ago
prats
Skilled Expert
pratsSkilled Expert
published in Ticket & Workflow Management

Workflow of the Week - Session 8 - Leverage Reader Node to query Asset Information

Here’s wishing you all the joy of the season 🥂 Kickstarting the New year with the Workflow of the week.With our #Workflowoftheweek series, learn how to leverage Freshservice Automation capabilities for your service desk requirements.⚙  Hands-on configuration assistance to set up workflows for your process requirements.⚙  Best practices and tricks to configure workflows with the help of new enhancements.⚙  Useful resources to get you started and unlock the power of automation.SESSION 8 - Leverage Reader Node to query Asset InformationIn this session, we will explain how to use the Reader Node in workflows to query the relevant Asset details and parse them in subsequent nodes. Decommission AWS VM (0.18) Raise a request to terminate AWS VM, query information about the particular VM, and send approval to Asset Manager with all the relevant details. Change approval or Routing based on Associated asset (5.40) Extract information about the associated asset in a change and automate the approv

2880
prats
Skilled Expert
2 years ago

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