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Topics started by Denise.S.P

2 Topics

D
Skilled Expert
Denise.S.PSkilled Expert
asked in Employee Onboarding

Service Catalog "It is a Needed Item, But WHY does it have to be Seen?"

We have countless items loaded into our Service Catalog that needed to be for the Employee Onboarding / Offboarding piece.  We are not able to hide these from the HR requestor group because that will then not put that item in the ticket for Employee Onboarding.  How can we then hide all of these software / hardware items from their Service Request so they may navigate their Service Catalog better?-Yes I am aware that I could re-do the whole name scheme of each one but that does not “hide” what they really have no need to see, and would only append them at the bottom of the list.  The idea is for these items to be part of their requests behind the scenes so our IT Department can process them in a orderly fashion.

15
ekrasner
Community Debut
9 months ago
D
Skilled Expert
Denise.S.PSkilled Expert
asked in Assets

How do you maintain Employee permissions across systems in Freshworks?

We have built out each of our (many) roles in Employee Onboarding for our HR Department.  This is not inclusive, so I built out a dependent dropdown for their department for their other requests for Promotions, Moves, Changes, and Removals of Employees.  Even with that being built out, I find myself referencing the old excel file for role references.  I noticed you can add custom fields in the Assets category and thought of adding in the various pieces of software / programs we use there with all the different security levels, but then was not sure how they would link back to a ticket when needed to be referenced in one.Is anyone managing Employee Maintenance?  I want to base tasks on the roles in the tickets?For example, Employee A is moving positions so HR submits the ticket - they fill in the form they are changing from Role 1 to a Role 5.  It creates the ticket to you, and you see the tasks show the change between the two Roles - so they need their privileges increased, and more pr

0
D
Skilled Expert
2 years ago

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