Topics started by pcooke
Is it possible to edit or change the tooltips that are shown for service categories? At the moment it only seems to mimic the category name, for example a service category called “software” would have the tooltip of “software” when ideally it would show the description of that particular service category.
We are currently trying to design our service catalogue in our new customer portal and are really struggling with software in the catalogue. Our current system is an intranet page where people scroll through nearly 100 items in a single list, which is not a great user experience. We have reviewed the current list and got it down to about 60 items but it’s still a lot. We’ve tried to think up categories, so we can display it better but it’s hard to define in terms of what the customer thinks a piece of software belongs to category wise! We will obviously be using the main search functionality, which should help, but I just thought I would ask the community how they have tried to get around this problem? ThanksPhil.
HiAre we able to edit the ‘check out’ page that appears when you press the ‘place request’ button in the service catalog? We have a scenario whereby for some of our service requests we don’t want to show the cost (or total cost) field to the requester when they are viewing the ‘Items requested’ page. ThanksPhil.
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