Topics started by mtills
Hello all. We are evaluating FD and it is very nice. One thing that we can not figure out is how to have tickets assigned to a company as a whole and not a specific contact within the company. Based on our research this does not seem possible since tickets are tied to an email address. However, as an IT provider we have many things that we have to do for a customer that should/could be a ticket but for internal reasons. For instance, contacting them on a proposal, sending them info on a subscription for AV, leaving the site and having a ticket to myself (for this customer) to login later to check the status of a job, etc. These are things that we do not want the customer to be notified for and also likely not have an SLA as well since they are really “todo’s” for a customer that we need to get done. We could create tickets to ourselves for this but we want to associate these tasks to a company as a whole...Basically, things we need to do as a whole for this customer. They are m
Hello...I like the option to create a Ticket on behalf of the sender when I forward the email to my support account. However, I do not want to get the CC of that email send to me since it is redundant and then follows the ticket thread. Is there a way to NOT CC emails to me that I forward to my support email used to create tickets? thx
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