Visit Freshworks.com Visit Freshworks

Topics started by Umeracle

1 Topic

Umeracle
Apprentice
UmeracleApprentice
asked in Automations

Splitting Freshserivce tickets with different teams eg IT support , site team, HR team, Office team

Hi All,Was wondering if anyone’s split their Freshservice ticket system into different groups such as IT, HR, Site/Estates team? We want our end users to be able to send a ticket to us and it assign that ticket to the designated group such as an IT Request will go to IT group and HR Request will automatically assign it to HR. Only issue we may find is when end users send tickets via email - not sure how that will determine which group it will go to. Hope that makes sense but any tips would be helpful as we don’t want to purchase a complete new license and new freshworks under each department group. Regards,Umer

5
G
Skilled Expert
1 year ago

Badge winners

  • Lightening (Mc)Learner
    tsanderhas earned the badge Lightening (Mc)Learner
  • Helping Hand
    Akhash Mhas earned the badge Helping Hand
  • Smooth talker [5]
    MacMurdohas earned the badge Smooth talker [5]
  • Smooth talker (10)
    mfedelehas earned the badge Smooth talker (10)
  • Smooth talker (25)
    kpattersonhas earned the badge Smooth talker (25)
Show all badges
Terms of UseCookie settings