Topics started by Blair
So I see there was a topic for this 8 years ago and it has been archived.I would like to propose being able to have Tags associated to Companies so any tickets created for the company would also get the tags.Here’s the why - I would like these to be transitory because I would like to track early client activity in a very easy and clean manner. We have a 2 week hypercare period for our new clients and would like to track any tickets that are created during that time specifically. We also want to track the first 30day, 60day and 90day tickets. It would be very simple to apply four tags to the Company and then remove after 2 weeks, 30days, 60days and 90days to be able to report on those tickets without having to do a lot of calculations and automation updates.Tags for companies would be a great easy solution for this. Please upvote this to get some traction on the idea. If you have a better/easier way to do this, I would love to hear it.Thank you
Is there a way to get analytics to show time bands of when tickets are resolved? On the other ticketing software there were default reports that showed closed time in certain periods, like # closed 0-5 hours, 5-24 hours, 1day - 7 days, 7days - 30 days, >30 days
As a Freshdesk user I would like for the URL presented in tickets that are created by users from the widget to present the actual URL from the page where they clicked the widget and not just the base URL.When I click the widget from this URL: https://harmonyhealth.rimsys.io/settingsI only get this URL in the ticket: https://harmonyhealth.rimsys.io It would be much more helpful to get the full URL and not just the base URL. This was a native function in Zendesk that I just moved from.
I would like to allow select Contacts from a specific Company to view all support tickets entered by all users of that specific Company. Example. Customer is Ajax Company, Users are Bob, Ted Alice, JaneI want to allow Jane to see all tickets for Ajax Company that have been entered by any of their contacts. This is something that is possible in Zendesk today. My clients want to have individuals with access to all their company tickets.
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