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Topics started by JonnyThin

2 Topics

JonnyThin
Apprentice
JonnyThinApprentice
asked in Assets

Converting a SR to an incident wipes out the data

We are able to re-classify a SR as an incident, but when we do, a built-in automation automatically wipes out (deletes) any of the user entered data which was captured in the service request. How do we avoid this/retain the data in the ticket?

2
zachary.king
Skilled Expert
1 year ago
JonnyThin
Apprentice
JonnyThinApprentice
asked in Ticket & Workflow Management

Change module: Trigger an email for non compliant changes

Hello Folks I have created a change workflow that checks the current date and then looks at the start date of a change and change status, and determines whether it is in or out of compliance. The only problem is that the only way i can get this to actually trigger is that I have to manually toggle one of the Change Properties for the action to work.Has anyone figured out a smarter way to do this?

2
JonnyThin
Apprentice
1 year ago

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