Topics started by BobbyBMore
I asked for some guidance from FreshService support but I’m not they understood what I was asking for. I want to create a small ordering portal for medical supplies within FreshService. So it would look like: Bandages How Many? Syringes How Many? etcEach item would have a check box and if they select it, it will ask how many they need. Do I add each item as a service item and then import it into something? This is where I get confused. Or can I create one service item with all items inside? Any help is appreciated.
Hello All - Please see the Academy training video here: At 3:08 she explains how when you reply to a ticket, it should auto assign unless an admin disabled this automation. This automation does not exist and I see no record of it.At 7:35 she explains how when an end user replies, the ticket status changes back to Open and the SLA clock starts again unless the automation was disabled by an admin. This automation does not exist and there is no record of it.Are these automations out of the box and should they be in my environment? They are not listed. Is there a repository of ticket automation templates that I can view and “import” into my environment? Thanks
Hi -I am looking to have an analytics dashboard for Service Catalog requests and/or Purchase Orders. I see the out of the box dashboard “Purchase Orders Overview” but that is very high end. I need:Spending total per employee by month Spending by employee per item/per month. For example, Jane Doe spent $232 in June on medical kits and $43 in July Total money spent on all items within a bundle by quarterIf I have the above three, I can complete the rest. I just don’t see an obvious way to set this analytics reporting up out of the box. Is scripting needed?Thanks
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