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Topics started by Rudi

3 Topics

R
Apprentice
RudiApprentice
asked in API and Webhooks

Creating Recurring tickets

Hi There Freshdesk is missing a very basic feature. You are not able to schedule a recurring ticket, for example weekly/monthly/annualy.  In most industries today there are requirments to perform certain repetative actions such as maintenance and preventative maintenance. These are critical tasks and if you forget, it could have serious consequences. We must be able to create a recurring ticket in Freshdesk that will automatically create these task as per the planned schedule.Please Freshdesk I notice this has been requested before and we really require this functionality to be added.

10
acftraining7
Community Debut
18 days ago
R
Apprentice
RudiApprentice
asked in Analytics, Reports & Dashboards

Unable to export or create reports on serched tickets

Freshdesk does not allow you to create a report or to export a list of tickets where a certain search criteria is found in. This is a major shortfall in your product. please consider implementing this

6
shtr45343
7 months ago
R
Apprentice
RudiApprentice
asked in How do I....?

Restriction on Metrics

In Freshdesk you can create as many Metirics as you want, but you can only add 4 metrics per widget in the analytical reports, this makes the system very restrictive in generating meaningfull reports Would you all agree on this

1
Aishvarya
Community Manager
1 year ago

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