Topics started by KrisC
Hello FS devs, Another idea with the workflow automator. It would be nice on conditional nodes to be able to move the next action connection. Lets say I have a very detailed automation, with main steps and sub steps following. I need each main step to complete regardless of a previous substep failing. An Example: Creating a user account in Google, I have the workflow check to see if there is already an account, if so the workflow stops. If not then proceed with creating the account. Right now I have to split the workflow among different workflows because of this. Basically I would like to see the ability to route the conditional yes/no to a later step (bypassing some if they are not needed) Here is a picture of an example: I can do this now but I have to repeat nodes over and over to achieve this making the automation very cluttered and redundant.
Hi FS Dev team, It would be nice to have a few buttons that live at the top to make working the tickets easier. It would also be nice to have a customizable UI setting to set what we would like to use in the admin section. Basically like a wordpress site were you can check boxes to enable certain buttons in the UI. The added buttons that would make our lives easier are:Open - Sets ticket to the open status, we have the auto timer app that tracks time for us so having a one click button to start working will save us from not having time tracked. Pending - This would be nice if we can actually use this button dynamically based on what status we have set up. We only use pending when waiting on replies. ResolvedCurrently there is already the closed button but we never “close” tickets manually so its wasted space.
Hello, When inserting a link into a help article or into a reply on a ticket I have noticed even if I do not specify it that a http:// is auto added to the field. While this is a good idea maybe we can get a check box to remove it or something along those lines. We are a macOS based company and can use links to open applications installed on the Mac, the links need to be formatted this way: appname:// However using the link field the “:” is removed after the app name and then http:// is added in the front breaking this feature for macOS. It would be very beneficial to be able to use this link format in our solutions to provide better assistance to our end users.
It would be very nice if the Timer node can be dependent on the results of a expression node. My example:I have a workflow that will determine the amount of hours until the next action needs to take place. In this case, HR submits a offboarding request > Workflow calculates the hours until the termination date/time then pauses and waits to finish the rest of the workflow until that timer ends. The end result I would like to trigger a orch in google at that time.
Hello again, It would be a very beneficial to add multiple requesters to a ticket from a workflow. Use case is our onboarding workflow. We have several stakeholders that need to see the ticket details, currently we are sending an email with the ticket details from a workflow but it would be much nicer for them to be able to just view the ticket as if they requested it and be able to add comments to it. The public ticket view works but its very plain and not very detailed on what's going on. If we could add multiple requesters to a ticket so they get notified as well as can see the ticket fully it would be a great addition plus emails get lost and sometimes the onboard doesn't happen for a few weeks and it gets forgotten.
Hi! So seems kind of odd that when the Requested For field is in use the ticket does not show in that users history, the ticket only shows for the original requestor. My use case for this is we have HR submit alot of tickets on behalf of employees, mostly new employees. However I need to be able to see history of these tickets on the new employees for audit purposes. The only way I have found to make this work is to change the requestor all though I need to know who submitted the ticket as well so that defeats that purpose. Any one else having this issue or know of a work around? Also, there is no way to send an email via the ticket or automator using the email for the requested for user.
Hello FS fam, We have a few automations that create/update user licenses with 3rd party apps. Currently the process works with out approval. We are wanting to make the automation pause when the approval mail is sent out however the conditions to validate the approval response happen immediately. Here is a sample of this automation: SR Created > Validate Request Type, verify SR is for the app this orch is going to preform > Send approval mail > Validate approval was given > Preform orch actions Right now the workflow does not wait, we have the condition set to “When a service approval is Approved” however it will immediately go to the “No” path since the approval was not given. How can we wait for approval to continue?
Hi all! Hoping someone can shed some light on this for me. When HR submits a onboarding request via the onboarding module and not the service catalog the requested for field is set to the HR requestor and not the new employee they are requesting for. Any way to make this change to the new employee? Causes a lot of time issues since we have to update each ticket so we can assign assets to them.
Hey all! Trying to set up a automation with Gsuite. Everything works but in testing when the user account is created we are not getting any email generated from Google. Not sure if this is a google issue or if we are missing a field in the API to send these emails. Does anyone know if there is a setting in the orch to enable this?
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