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Agents with restricted group permission, seen in the Recently posted list all tickets

Agents with restricted group permission, seen in the Recently posted list all tickets, but can't read them.

 

It's better to not show them at all.

 

On this way we don't get questions from the agents like this "what are this for ticket, I can't read it?"

1 Comment

Hi Andreas


Thanks for bringing this to attention. We acknowledge the issue and we will fix this immediately.

Sorry for the inconvenience.

 

regards
Vijay