API to send response to ticket
I want my external program to be able to post request to some ticket, but there is only adding note possible
2 people have this question
Currently you can use the Freshdesk API to allow external programs to set status and change the priority of a ticket. Apart from this, you can add notes as you already know.
Can you be a little more clear on what exactly you mean by posting requests to a ticket?
So your "API" doesn't allow a simple thing like posting comment from behalf of admin.
This is one of the reasons that we are moving to our own ticket system.
You'll be able to add a response to the ticket using the latest API version. Read more here.