Solved

new merge feature doesn't show ticket# for tickets with long names

The ticket# shows up after the ticket subject.  if the subject is long and you hover over it, only the subject shows up in the tooltip making it hard to know which tickets to merge --- please add ticket# to tool tip


Sometimes our customers open new tickets and the previous ticket#s get added to the beginning of the new ticket subject.  it becomes visually confusing in the merge --- consider reversing display and show the ticket# 1st and the subject 2nd (See attachment)




2 people have this problem

Hello,


Thank you for writing to us. 


I have passed the issue to our development team and they are taking a look at it right now. Will let you know once I have an update on this. 


Thanks,

Annapoorna 

Hi,


 Apologies for the pretty late reaction to the post.The merge function now lists the ticket ID first followed by the subject line of the ticket.


image

Cheers!