Solved

Email Notifications not working from Freshdesk

 I have created a ticket on this; their email server appears to not be sending mail.


13 people have this problem

Same here.

Update from Vijay:
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Hi
Sorry for the inconvenience caused.Our Mail service Provider - Sendgrid is facing some outage due to which mails that are to be delivered are delayed.Sendgrid Team is working on this and hope to get this issue resolved ASAP.
Due to this Email Notifications , Export reports are getting affected.
Apologies for the inconvenience caused.
regards
Vijay

 

Thanks for the update

http://status.sendgrid.com has the current status of their mail server.


 

Has this been resolved yet?


We're still have issues here, checked email addresses, Exchange mail tracking and email anti-virus but nothing is getting out of the web site.

Hey Marc,


Really sorry for responding so late. 


Can you please raise a ticket at support (at) freshdesk (dot) com so that we can look into the issue and solve it sooner for you? 


Thanks,

Annapoorna 

Annapoorna.. Am awaiting an update on the case i have raised pertaining to the same problem.

Unticking the "Can see all tickets from this company" on the customer edit screen worked for me. An annoying problem as our client would like to see all issues on one screen from their company AND get email responses, rather than just individual customers.

Hey Binitha,


I have updated you on your ticket. Please have a look.


Thanks,

Annapoorna 

I am seeing this issue too. Not even seeing any attempt from freshdesk mail servers to ours. Really frustrating, as looks to be a great product aside from the e mail support.

Hi Dan


Must be an issue from Sendgrid - Your Mail server side, but we can troubleshoot this.


can you submit a Ticket, so we can look into this in more details ?


regards
Vijay

Hi there, I already had, but gave up due to no resolution. number was #43725 - No reply after 12 days

Hey Dan,


Really sorry for not attending to your ticket. I'm looking into it right away. 


Sorry agian.


Anna

Marc Hall mentioned this above...


"Can see all tickets from this company" on a company's contact doesn't email them notifications about their users' requests.  Our customer contacts are consistently asking for that -- any ETA?


We've manually setup Dispatch'r rules to CC requests to each contact, but the email body is extremely terse -- not even including a hyperlink to that ticket -- and I see no email template that we can edit.  


If fixing Dispatch'r is easier, it would at least be a helpful band-aid until you email-enable the "Can see all tickets from this company" feature.



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