Logging in issue


Am new to freshdesk and am having an issue when logging in.

We have 3 agents setup. 2 are admins one is a supervisor.

When I log into google as the supervisor user and choose freshdesk from the more -> Freshdesk link at the top of the page, Freshdesk then logs me in as one of the admin users.

At the top right it has the option to swtich to the supervisor user and the other admin user.

Why can't it log me in a the correct user?


1 Comment


Sorry for the inconvenience caused. 

We are checking on this issue right now and will get back to you ASAP with a fix. 



P.S Will update you on the ticket raised by Paul from your team as well.