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Forum Types

When editing/creating forum types, there is a drop down list called "Forum Type" that lists 'Questions', 'Ideas', 'Problems', 'Announcement'. OTHER than the icons being different for each type, is there a difference in structure/usability/functionality/etc.?


Best Answer

In case anyone else comes across this post first, here is a relevant Solution article:

https://support.freshdesk.com/support/solutions/articles/37607-the-different-forum-types-and-what-they-do



1 person has this question

Hi Dave,

Yes there is a difference in its functionality/usability and structure. In the Announcement Forums, you can simply post announcements in it, where as in the Tips and Tricks and Report a Problem Forum , you can add the relevant information and also  you have the option which allows people to vote if they have  the same question or they have the same problem, In the Feature Request Forum , it will allow people to vote if they like this idea and also  you have options to mark  whether these features are planned, implemented or not taken. I have attached screen shots of the Forums to show its difference.

Tips And Tricks Forums.jpgAnouncement Forums.jpgFeature Request Forums.jpgReport a PRoblem Forums.jpg
Answer

In case anyone else comes across this post first, here is a relevant Solution article:

https://support.freshdesk.com/support/solutions/articles/37607-the-different-forum-types-and-what-they-do